help

[tattoo]

so where do I stand if I have paid for something and now the shop is saying the orice the quoted and took payment for and was on there website untill today is wrong and they now want a extra £200 from me and if I do not say yes to this they will return payment to my card? can this be right surely I must have the right to ask for what I have paid for to be sent to me at the price I have paid!!!!!! :mad: :mad:

[YoungCornish]

Do you have proof it was listed at that price?

[tattoo]

Yes I done a print out of the web page befor they changed it!! By all accounts they have been told that if they sell at this price the will not be given any stock as its below what the supplyer sets out, And all of dealers have kicked up a storm!!!!

[James Bond]

mick

its up to the shop if they want to sell it to u or not

try your luck ,but your proberly better buying else where

imo

[kinny]

Nah thats unfair, their mistake , you paid the price advertised and the kite is now yours , tell them to sod off. If in doubt call trading standards,see where you stand?

[tattoo]

Thanks I thought maybe a quick call to QS might help, And if all else fails then mud slinging it is!!!!

[kinny]

can you just explain it again, from what i read it sounds like, you saw a kite at "x" price , called up /went in , paid at the "x"price listed , they then took your money as a transaction for a product... then what , did you get the item via the post ,or not?? how did they contact you? what did they say? Sound a bit dodgy ? is it a well known shop or a small/online one? Dont wanna know who it is mind as i dont know the full story.

[Crob203]

Or you could sympathize with the shop, and think that maybe they made a mistake. Kite shops cant afford to sell kites for 200 quid cheaper by accident or they would shut down.

 

If its a big dept store take them to the cleaners, but give em a chance you know if its a small store that cant take big hits, it could be their livelyhood your moaning about.

[tattoo]

What happend is that look for a product saw a price liked the priced phone up asked is this the price they said yes, Made payment by debit card,Phoned today to find out where items are and got told still not in yet but the price they had quoted on their website and on the phone was wrong, And they would have to charge me a extra £200 or I could have a refund, Shop is quite well known

[andycoates]

If they have issued you with a receipt after you have paid,, they must give you the goods for the quoted price.....

 

If they havenot given you a receipt (closed the transaction) it is entirely up to their discression what to do next.

 

A

[kinny]

Or you could sympathize with the shop, and think that maybe they made a mistake. Kite shops cant afford to sell kites for 200 quid cheaper by accident or they would shut down.

 

If its a big dept store take them to the cleaners, but give em a chance you know if its a small store that cant take big hits, it could be their livelyhood your moaning about.

 

 

respect your opinion pal, but if i bought something and was then told it was actually £200 pound more,after i had paid for it i would kick up a right fuss, maybe it is their livelyhood but that doesnt justify it (imo), people went through a phase of doing that with houses (gazzumping if im correct) accepting an offer and then once the buying party had sold there house (and sometimes moved out ) they upped the price. Bottom line its a mistake, if thats the case they will only make a mistake like that once. They shoud proof read their site before making it viewable, soryr if it sounds harsh but i would be buying a kite , not funding their shop(even though technically i would be kind of)

[tattoo]

They have charged my card and the money has been taken from my account (same day I may add) they where not slow about this, If it had been £50 then maybe I may not have moaned as much but £200 that's a bitter pill,

[kinny]

you get a reciept?

[tattoo]

It was posted on Tuesday (so I'm told) I also have bank print out as well as a print out of the price on there site, Showing very clearly the price and shop name with date so a no brainer,

[paulie_amoose]

You will probaly find that this is covered in their terms and conditions of sale.

[tattoo]

What that you can change the price after someone has paid?

so there's no poit in me or anyone else phoning around for best price because if you find one they can just changed it and say its because it was quoted wrong (thats a great way to get customers)

[foz.foz]

no sure how you'll get on with this but .....

 

A year or so ago, I saw a race buggy on a web site going for a penny (0.001)

I think someone had screwed up with the decimal point. Anyways, I ordered one (paid with paypal) and posted a link, and about 3 or 4 others ordered before the site was amended to 1,000,000.00 (million) for the same item some 5 minutes later.

Pay pal took the money, and I printed the receipt off just to be safe, thinking It was a sure fire way to get this buggy for a Penny. It turns out (if I remember correctly) that even if an item is missed priced and someone orders it, the shop, still doesn't have to complete "the contract" and go through with the sale. They (the shop) have asked you if you want to pay the rest or have your money back

Think back a bit and there was Dell that screwed up with a pricing. They honored the orders they took and got a shed load of (free??) advertising in the press. Kodak on the other hand refused point blank to honor its **** up even though loads of people had placed orders on a digital camera.

I personally think that the shop has dropped a bollock with it website, but has done the right thing in asking you to pay the correct price or have a refund.

 

Laters Foz

[danmon81]

Citizens advice bureau:

"There are a number of things a trader is not allowed to do when they sell you goods. These include:

 

 

make a written statement that you have no legal rights when you buy goods

make a false description about goods

sell dangerous or unsafe goods

try to charge for goods sent that you didn't order

sell short measure or short weight

give a misleading price, either in writing or verbally.

 

If a trader does any of these things, you should complain to Consumer Direct – see under heading Further help for details."

 

by the sounds of it your well within your rights to get the kite at the price it was advertised at!! Im sure they cant legally take any money from your account without your say so!!!!

 

dan

[andycoates]

This will sound harsh but its how it works....

 

The price displayed is not necessarily the price they HAVE to sell it to you for...even if you have proof of it being displayed at that price.

 

They will take your money straight away, but vice verse, if you don't want to purchase you are well within your rights yo call up and ask for you card to be re-credited. They must do this upon request..

 

The receipt is the key, once you have agreed on a sale the receipt is the kind of contract saying that you and the vendor have agreed on a price until they issue you with a receipt the ball is still in their court.

 

Its a reall bummer when you see something at a good price, then the shop realise theyve made a mistake and correct the price, but thats their business and they can do it.

 

 

Did you get the item for the stated price in the end?

 

A

[keyrb101]

this is very interesting, on a slightly different note i have seen a bow kite for £180 cheaper than another shop well than most shops, are these prices allowed to be so varied? its the waroo 9m by the way.most are £600 one shop is £498 and one shop is £419 all complete, i thought there were set prices people had to stick too.

[CoyoteBoy]

I used to work for a mail order bike shop, setting up their web site. We had this mistake once too, fortunately only a couple of people spotted it before i corrected it. They also tried to claim we had to sell at that price, however the lawyers were happy agree with us.

 

The shop doesnt have to sell the item AT ALL if it doesnt want to - so they offered you the item for the correct price or not at all - your call. Some shops may offer it out of good will if the loss isnt too much, but small businesses often cant accept that sort of loss as cashflow can be a real problem.

 

This is not a misleading price situation, it was a mistake. Its not like they are claiming that price and then enforcing 24 monthly subscriptions to something at £5 a month without your consent. They have clearly advertised an item at a price and have decided to offer you the correct price or just refuse to sell it and give a refund. Just like you couldnt walk up to a garage and insist that the garage sell the car on the forecourt at £490 instead of £49000 just because two of the 0's fell off the screen display. Not to mention I guarantee its in their terms of sale which you will have agreed to by purchasing, unless they are a completely useless company.

 

Legally you dont have a leg to stand on. If they are nice, and you are pleasant with them, they might compromise. But ultimately they do not have to do anything other than refund you.

[kinny]

Learnt something new there, if its a small shop i would tend to feel sorry for them "grass roots " and all that , but if its a big one do as suggested above and ask nicely? Might work, you never know?

[HelldogBE]

I used to work for a mail order bike shop, setting up their web site. We had this mistake once too, fortunately only a couple of people spotted it before i corrected it. They also tried to claim we had to sell at that price, however the lawyers were happy agree with us.

 

The shop doesnt have to sell the item AT ALL if it doesnt want to - so they offered you the item for the correct price or not at all - your call. Some shops may offer it out of good will if the loss isnt too much, but small businesses often cant accept that sort of loss as cashflow can be a real problem.

 

This is not a misleading price situation, it was a mistake. Its not like they are claiming that price and then enforcing 24 monthly subscriptions to something at £5 a month without your consent. They have clearly advertised an item at a price and have decided to offer you the correct price or just refuse to sell it and give a refund. Just like you couldnt walk up to a garage and insist that the garage sell the car on the forecourt at £490 instead of £49000 just because two of the 0's fell off the screen display. Not to mention I guarantee its in their terms of sale which you will have agreed to by purchasing, unless they are a completely useless company.

 

Legally you dont have a leg to stand on. If they are nice, and you are pleasant with them, they might compromise. But ultimately they do not have to do anything other than refund you.

 

it's not just a mistake on the website...

He phoned them up asking if it really was the correct price before he put down the money on the table.

 

To me it sounds like there was a verbal agreement on the price !

[Jofski]

trading standard laws state that 'an offer to sell' is in place and they are obliged by law to provide the product at the price advertised. In court they would be made to do this - there are hundreds of cases that follow this precedent.

 

I have just had the same happen to me via Amazon and a hard drive - unfortunately the business is in Germany so its a bit more difficult for me to get my goods.

 

BUT - small kiteshop ?? a mistake is a mistake and we gotta give a bit too.......

[Jofski]

I

 

Legally you dont have a leg to stand on. .

 

 

RUBBISH !!!!!!