I feel your pain too Darren, having a few bad experiences with Optus, including damage to my roof and ceiling by their subcontractors. And a number of extremely heated discussions and swearing. I went about posting a very long winded post on their Facebook page, I also spent to much time photoshopping their logo from Optus "Yes" to Optus "No". They deleted it fairly quickly, but with amount of thumbs up it got, it made me feel a little better.