Hi all, just wanted to share my experiences of dealing with Paul from StarKites.
So, I entered the Christmas competition, but as is evident, didn't win. However being the 100th 'like', Paul did offer me a very good deal on a new board. This was completely out of the blue and a lovely gesture, especially as I was in the market for a new board.
I had a few (lots) of questions about the boards and in response he said 'I could give you loads of information, but it's easier just to try it out. I'll send you my board'. Again a lovely and unexpected gesture.
And there a couple of days later was a shiny Edge137 for me to try.
I tried the board, liked it and went ahead with the deal. The collection of Paul's board was put on his account with the courier company and the delivery was charged at account rates, rather than normal delivery rates. Very nice.
The courier even helped pack up Paul's board for me.
From start to finish this has been a totally pleasurable experience, especially as customer service is usually a gruff 'ungghh'. If this is how the kiting community does business, this is fantastic. If not, shops and customers alike sit up and take notice.